United States Delivery Options
Free US Delivery: On all orders over $299
Handling and Packaging: Up to seven (7) days for processing and packaging your order.
Standard US Mainland Delivery: Up to seven (7) additional working days for delivery.
DELIVERY INFORMATION AND POLICY
Artwork is typically shipped within five to seven business days. Once your artwork is shipped, please allow four to seven more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at diana@shanlatteart.com so that we can arrange expedited shipping.
RETURNS AND EXCHANGES UNITED STATES
We want you to love your new art, so if a piece gets damaged during transit we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we’ll issue you a refund on the price of the art, minus a 20% restocking fee. We will pay for the return shipping. You must use the original packaging for return shipping. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return–we waive the 20% restocking fee. At this time, there are no returns on special orders or artwork that is altered at the request of the customer.
- You have 7 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Us.
INTERNATIONAL SHIPPING AND RETURNS
We are happy to ship artwork to any destination in the world. Please note, art shipped outside of the United States may take two to four weeks for delivery, depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.
We currently are not accepting returns from items shipped outside the United States.
SHIP YOUR ITEM BACK TO US
Firstly Print and return this Returns Form to:
7813 Kismet Street, Miramar, Florida 33023
Please remember to ensure that the item you’re returning is repackaged with all elements.
For more information you can always contact us by contact form or phone at (954) 774-2557.